3. List your customer service job description in the reverse-chronological order. Being with your most recent job. Continue with the previous one and systematically go back in time. 4. Make each entry easy to read and clear. At the top of every customer service job description include: your job title, company name and location, dates worked. 5.
Customer Service Assistant Job Description: Top Duties and Qualifications. A Customer Service Assistant, or Customer Service Representative provides a company’s customers with the service they require. Their duties include receiving inbound calls, responding to complaints and selling a company’s products or services. Solid communication and interpersonal skills; Customer service focus; Friendly, helpful, confident and engaging personality; Basic administration skills; High school degree; Job description samples for similar positions. If you’re writing a job description for a related position to the sales assistant, see our job descriptions for similar roles: 1. Communication When you’re assisting customers – whether in person, online, or over the phone – you need to be able to convey information clearly and concisely. Not only that, but being able to communicate in a polite, sympathetic way helps put people at ease and ensures that even the most difficult customers leave satisfied. The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work. Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization. kIjZ.